Please note: This English version is provided for your convenience only. The German version of this page is the legally binding one.
General Terms and Conditions and Customer Information · As of: November 2026
§ 1 Scope, provider
(1) These General Terms and Conditions apply to all contracts concluded by consumers and businesses via the online shop at natumeda.shop with Natumeda UG (haftungsbeschränkt), represented by its managing director Bernhard Hansen, Goldbacher Str. 79, 88662 Überlingen, Germany, phone +49 176 4266 3407, email info@natumeda.shop (hereinafter "we").
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession (Section 13 German Civil Code). Deviating terms of the customer do not apply unless we expressly agree to them.
§ 2 Conclusion of contract
(1) The presentation of products in the shop does not constitute a legally binding offer, but an invitation to place an order.
(2) You add products to your basket via “Add to basket” and reach the order summary via “Checkout”. Clicking “Continue to secure payment” takes you to our payment service provider Stripe. There you enter your billing and, if applicable, delivery address and choose your payment method. Until you click the “Pay” button, you can correct your entries at any time using the usual browser and input functions or cancel the process.
(3) By clicking "Pay", you submit a binding offer to purchase the goods in your basket or to book the services. The contract is concluded upon successful payment authorisation; you will receive a confirmation by email immediately afterwards. For payment methods that are executed later (e.g. Klarna invoice, SEPA direct debit), the contract is likewise concluded upon completion of the payment process.
(4) Seminars marked “Request a date” are booked by email or phone; the contract is concluded with our written booking confirmation.
§ 3 Contract language, contract text
The language of the contract is German. We store the contract text and send you the order details and these terms and conditions by email. You can access the terms and conditions on this page at any time.
§ 4 Prices and shipping costs
(1) All prices are final prices in euros and include statutory VAT.
(2) We deliver to Germany, Austria and Switzerland. Shipping costs within Germany: €4.90 per order, free shipping on orders of €30.00 or more. To Austria and Switzerland: €12.90, free shipping on orders of €90.00 or more. For deliveries to Switzerland, customs duties and import VAT may apply, which are borne by the customer. No shipping costs apply to services without delivery of goods (e.g. measurement, webinar, seminar).
§ 5 Payment
(1) Payment is processed by our payment service provider Stripe Payments Europe Ltd., Dublin, Ireland. Depending on activation, PayPal, Klarna (invoice, instalments), credit card, Apple Pay, Google Pay and SEPA direct debit are available; the payment methods available in each case are shown during the payment process.
(2) For Klarna and PayPal, their own terms additionally apply, which are shown to you during the payment process.
§ 6 Delivery
(1) The delivery time is stated for each product (usually 1–3 working days within Germany). For prepayment methods it begins on the day after receipt of payment, otherwise on the day after conclusion of the contract.
(2) Delivery to DHL Packstations is not possible.
§ 7 Services, dates, seminar
(1) Saliva analysis: you receive the test kit by post, send the sample back and receive a written evaluation as well as a personal conversation of 30 to 45 minutes by phone or Zoom. The analysis is a method of empirical natural medicine and not a medical diagnosis.
(2) Home and sleeping-place assessment: We arrange the appointment with you after booking. Travel of up to 50 km is included in the price; longer journeys by arrangement.
(3) Seminar at sea: The price covers participation in the Natumeda seminar. You book the cruise (cabin) separately with the tour operator TUI Cruises; its terms and conditions apply to the voyage.
§ 7a Gift vouchers
(1) Gift vouchers are multi-purpose vouchers and can be redeemed in the online shop at natumeda.shop for all products and services, but not for the purchase of further vouchers. Value vouchers for a specific service (e.g. saliva analysis) are credited at their face value.
(2) Vouchers are valid until the end of the third year after the year of purchase. Cash payout is excluded. Any remaining balance is retained until the end of the validity period. One voucher code can be redeemed per order.
(3) The voucher is sent as a PDF by email within one working day of receipt of payment. If lost, we will replace a voucher that has not yet been redeemed upon proof of purchase.
§ 8 Retention of title
The goods remain our property until paid for in full.
§ 9 Warranty, liability
(1) The statutory warranty rights apply.
(2) We accept unlimited liability for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical of the contract; liability for slight negligence is otherwise excluded.
§ 10 Right of withdrawal
Consumers have a right of withdrawal in accordance with our cancellation policy.
§ 11 Note on the products
Our products and services are based on empirical natural medicine, Traditional Chinese Medicine, geobiology and energetic information medicine. Their effectiveness has not been scientifically proven and is not recognised by conventional medicine. They do not replace a medical diagnosis or treatment.
§ 12 Dispute resolution, final provisions
(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not conflict with mandatory consumer protection provisions of the country of their habitual residence.
(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Überlingen.